The World-class Eye Hospital

Eye Hospital - A hinge for international development

Applying HAS (Haute Autorité de Santé) quality management standard into the hospital operation marks an important milestone towards our international development.

Why do millions of patients choose Hanoi Eye Hospital 2?

Hanoi Eye Hospital 2 has been becoming one of the first hospitals outside France to implement the world's most rigorous hospital quality management standards. In addition, the hospital always achieves very high scores in the tests and evaluations done by Hanoi Department of Health.

What is HAS Quality Management Standard?

Launched in 1996, HAS is a mandatory standard for all hospitals in France. HAS comprehensively and flexibly evaluates the continuous quality improvement process in the hospital consisting of risk identification, action plans for controlling risks. These are represented by regulations development and adjustment as well as regulation compliance in our daily care and treatment.

07 HAS standards applied at Hanoi Eye Hospital 2

06 groups of HAS standards of hospital management, including:

  • Medical Record Group
  • Surgical Area Group
  • Infection Control Group
  • Pharmaceutical Group
  • Unexpected Incident Group
  • Patient Flow Group

And 01 group of standards of patient care: Patient's Right Group.

Hanoi Eye Hospital 2 always strive to provide patients with comprehensive services and effective treatment.

CUSTOMER SERVICE STANDARDS

  • Speed standards: We ensure patients quick support 24/7.
  • Standards of accuracy: Patients are consulted and answered questions by a team of consultants with the support of highly qualified medical professionals.
  • Standards of transparency: We disclose the prices of all services we offer. Patients can find the price list on our website or at the hospital reception.
  • Standards of accessibility: 100% of patients are satisfied with timely response of our dedicated consulting team.
  • Standards of friendliness: Our staffs always keep an open and kind attitude towards patients who are considered as our family members.

In parallel with providing excellent eye care service, Hanoi Eye Hospital 2 also provides a civilized, polite, safe and sterile medical examination space. The hospital also always adheres to the policy of the Ministry of Health on 83 quality criteria of Vietnamese hospitals issued in 2016.